{"id":24520,"date":"2020-06-12T15:30:00","date_gmt":"2020-06-12T15:30:00","guid":{"rendered":"https:\/\/icrowdnewswire.com\/?p=2595748"},"modified":"2020-06-12T15:30:00","modified_gmt":"2020-06-12T15:30:00","slug":"how-microsoft-could-make-up-for-its-buggy-surface-book-2","status":"publish","type":"post","link":"https:\/\/ipsnews.net\/business\/2020\/06\/12\/how-microsoft-could-make-up-for-its-buggy-surface-book-2\/","title":{"rendered":"How Microsoft could make up for its buggy Surface Book 2"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" width=\"233\" height=\"24\" src=\"https:\/\/icrowdnewswire.com\/wp-content\/uploads\/2020\/06\/4001-logo-379.png\" class=\"webfeedsFeaturedVisual wp-post-image\" alt=\"\" style=\"display: block; margin-bottom: 5px; clear:both;max-width: 100%;\" link_thumbnail=\"\" \/><\/p>\n<section class=\"deck viewability\">\n<h3>A power problem, a flaky Surface Dock, and thermal issues&mdash;users have suffered through quite a bit.<\/h3>\n<\/section>\n<div class=\"cat-social\">\n<div id=\"sharer\" class=\"cat sidecar show\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/images.idgesg.net\/images\/article\/2017\/11\/dsc01009-2-100742020-large.jpg\" alt=\"Microsoft Surface Book 2\" width=\"704\" height=\"469\" \/><\/div>\n<div class=\"cat sidecar show\">\n<p>Why did I put up with Microsoft&rsquo;s Surface Book 2? Why did&nbsp;<em>anyone<\/em>? That&rsquo;s the question I asked myself recently as I tried to convince the Surface Book 2 to recognize my 4K monitor, yet again.&nbsp;<\/p>\n<p>Surface Book 2 users have suffered through quite a bit. There was the GPU bug that&nbsp;<a href=\"https:\/\/www.pcworld.com\/article\/3445232\/surfacebook-2-firmware-fixes-nvidia-gpu-bug-blocking-windows-10-upgrades.html\">delayed a scheduled Windows update<\/a>. Thermal issues. Even a&nbsp;<a href=\"https:\/\/www.pcworld.com\/article\/3237656\/microsofts-surfacebook-2-has-a-power-problem.html\">power issue<\/a>&nbsp;that was really never fixed.&nbsp;<\/p>\n<p>Most laptops survive PCWorld&rsquo;s review process without exposing major issues. But as I look around at the shelves housing our review units, I can see that the Surface Book 2 had a rough time of it.&nbsp;Here&rsquo;s the 15-inch Surface Book 2 whose discrete GPU failed, possibly due to overheating. This 13-inch model&rsquo;s battery was dead on arrival. A second 15-inch Surface Book 2<strong>,<\/strong>&nbsp;about a year ago, decided to output nothing better than HD resolution (1366&#215;768) on an external display.<\/p>\n<div id=\"editorialfakesidebardiv\" class=\"fakesidebar fakesidebar-auto\">\n<aside id=\"fsb-2074\"><a href=\"http:\/\/www.pcworld.com\/article\/2854456\/laptop-computers\/the-best-pc-laptops-of-the-year.html\">[ Further reading: Our picks for best PC laptops ]<\/a><\/aside>\n<\/div>\n<p>For its time, the Surface Book 2 perfectly represented the &ldquo;do everything&rdquo; concept that was the core mission of the Surface Book line: a laptop with a tablet, that could deliver outstanding performance&nbsp;<em>and<\/em>&nbsp;solid battery life. What I took from it in terms of productivity and performance, though, it stole back in frustration just trying to make it work.<\/p>\n<figure class=\"large \"><a class=\"zoom article-gallery cboxElement\" style=\"box-sizing: border-box; color: #25a7d7; text-decoration: none; position: relative; display: block; overflow: hidden; max-width: 620px;\" title=\"&lt;div class=&#039;credit&#039;&gt;Microsoft&lt;\/div&gt;Microsoft Surface Book 2\" href=\"https:\/\/images.idgesg.net\/images\/article\/2017\/10\/mssurface_15-modes-100740011-orig.jpg\" rel=\"nofollow\"><img loading=\"lazy\" decoding=\"async\" class=\"lazy\" src=\"https:\/\/images.idgesg.net\/images\/article\/2017\/10\/mssurface_15-modes-100740011-large.jpg\" alt=\"Microsoft Surface Book 2\" width=\"617\" height=\"411\" border=\"0\" data-imageid=\"100740011\" data-license=\"Supplied Art\" data-original=\"https:\/\/images.idgesg.net\/images\/article\/2017\/10\/mssurface_15-modes-100740011-large.jpg\" \/><\/a><\/p>\n<div class=\"zoom-icon\">&nbsp;<\/div>\n<p><small class=\"credit\">Microsoft<\/small><\/figure>\n<h2>The face of a larger problem<\/h2>\n<p>That should never happen. Microsoft&rsquo;s premium PC asked buyers to pay $1,149, minimum, for a Surface Book 2, and up to a whopping $3,300 for a top-of-the-line model. At those prices, anyone who purchased a Surface Book 2 should have had close to a flawless experience.&nbsp;<\/p>\n<p>Microsoft didn&rsquo;t deliver. Almost immediately, reviewers figured out that the&nbsp;<a href=\"https:\/\/www.pcworld.com\/article\/3237656\/microsofts-surfacebook-2-has-a-power-problem.html\">Surface Book 2 drew too much power<\/a>&nbsp;for its AC adapter under load, such as in the middle of a game or a 3D CAD app that tapped the discrete GPU. In that scenario, the Surface Book 2 began pulling power from the battery, even while plugged in. A&nbsp;CPU issue slowed it to a crawl, and problems with the discrete GPU eventually&nbsp;<a href=\"https:\/\/www.pcworld.com\/article\/3445232\/surfacebook-2-firmware-fixes-nvidia-gpu-bug-blocking-windows-10-upgrades.html\">held up the Windows 10 May 2019 Update<\/a>. Users also complained that the&nbsp;<a href=\"https:\/\/answers.microsoft.com\/en-us\/surface\/forum\/surfbook2-surfperf\/surfacebook-2-gets-hot-when-in-sleep-mode\/f942365b-342e-4e39-a8db-54d9a86fd821\" rel=\"nofollow\">Surface Book 2 had an overheating issue<\/a>, where it would continue to operate while closed, and temperatures would climb to alarming levels (especially if you put the closed laptop into a bag).&nbsp;<\/p>\n<p>That wasn&#8217;t all.&nbsp;<a href=\"https:\/\/www.pcworld.com\/article\/3318573\/the-best-usb-c-hubs-for-your-laptop-tablet-or-2-in-1.html\">USB-C hubs<\/a>&nbsp;weren&rsquo;t nearly as prevalent several years ago as they are today, so Microsoft kept shipping the original&nbsp;<a class=\"productLink\" href=\"http:\/\/buy.geni.us\/Proxy.ashx?TSID=14154&amp;GR_URL=https%3A%2F%2Fwww.amazon.com%2Fdp%2FB0163HP38W%3Ftag%3Dpcworld02-20%26linkCode%3Dogi%26th%3D1%26psc%3D1%26ascsubtag%3DUS-001-3560972-000-1442332-web-20\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-productid=\"1442332\" data-product-name=\"Microsoft Surface Dock (PD9-00003)\" data-vars-product-name=\"Microsoft Surface Dock (PD9-00003)\" data-vars-link-position-id=\"000\" data-vars-link-position=\"Body Text\" data-po=\"amazon-ajax\" data-product-id=\"1442332\" data-vars-product-id=\"1442332\" data-bkc=\"Mobile\" data-bkmfr=\"Microsoft\" data-vars-bkmfr=\"Microsoft\" data-bkvndr=\"Amazon\" data-vars-bkvndr=\"Amazon\" data-amazon-ajax-link=\"true\" data-amazon-ajax-link-loaded=\"true\" data-amazon-ajax-link-asin=\"B0163HP38W\" data-amazon-ajax-link-subtag=\"US-001-3560972-000-1442332-web-20\" data-vars-outbound-link=\"http:\/\/buy.geni.us\/Proxy.ashx?TSID=14154&amp;GR_URL=https%3A%2F%2Fwww.amazon.com%2Fdp%2FB0163HP38W%3Ftag%3Dpcworld02-20%26linkCode%3Dogi%26th%3D1%26psc%3D1%26ascsubtag%3DUS-001-3560972-000-1442332-web-20\">Surface Dock<\/a>, which it had launched with the original Surface Book in 2015. (The first Surface Book lacked a USB-C port, while the Surface Book 2 included one.)&nbsp;&nbsp;<\/p>\n<p>Diplomatically, I&rsquo;d call the Dock &ldquo;flaky.&rdquo; The first&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/p\/surface-dock\/8qrh2npz0s0p?activetab=pivot:reviewstab\" rel=\"nofollow\">Microsoft Store review<\/a>&nbsp;for the Surface Dock described it as &ldquo;junk.&rdquo; Users wondered why the Surface Book 2 attached to the Dock&nbsp;<a href=\"https:\/\/answers.microsoft.com\/en-us\/surface\/forum\/surfbook2-surfdrivers\/why-cant-the-surfacebook-2-support-dual-4k\/d7debb5f-1ded-4a89-93da-05ad58407f35\" rel=\"nofollow\">couldn&rsquo;t support a pair of 4K monitors at 60Hz<\/a>, when the 2017 model of the Surface Pro could. But the combination of the Surface Book 2 and first-gen Dock still failed on even a simpler level. Today, after updating its firmware (and yes, the Dock contains firmware) our Surface Book 2 failed to recognize my 4K display while connected to the Dock. The Surface Pro 7 did. So did the Surface Book 3. (The Surface Book 2&rsquo;s USB-C port allows you to connect to a single 4K display, but only at 30Hz, a refresh rate that fatigues the eyes.)<\/p>\n<aside id=\"\" class=\"nativo-promo nativo-promo-1 smartphone tablet desktop\"><\/aside>\n<figure class=\"large \"><a class=\"zoom article-gallery cboxElement\" style=\"box-sizing: border-box; color: #25a7d7; text-decoration: none; position: relative; display: block; overflow: hidden; max-width: 620px;\" title=\"&lt;div class=&#039;credit&#039;&gt;Mark Hachman \/ IDG&lt;\/div&gt;\n&lt;p&gt;While the Surface Book lineup has been subject to bugs and other issues, Microsoft&#039;s Surface Pro lineup has been relatively worry-free.&lt;\/p&gt;\n\" href=\"https:\/\/images.idgesg.net\/images\/article\/2020\/02\/img_20200110_150014_bokeh-2-100829035-orig.jpg\" rel=\"nofollow\"><img loading=\"lazy\" decoding=\"async\" class=\"lazy\" src=\"https:\/\/images.idgesg.net\/images\/article\/2020\/02\/img_20200110_150014_bokeh-2-100829035-large.jpg\" alt=\"Microsoft Surface Pro 7\" width=\"617\" height=\"512\" border=\"0\" data-imageid=\"100829035\" data-license=\"IDG\" data-original=\"https:\/\/images.idgesg.net\/images\/article\/2020\/02\/img_20200110_150014_bokeh-2-100829035-large.jpg\" \/><\/a><\/p>\n<div class=\"zoom-icon\">&nbsp;<\/div>\n<p><small class=\"credit\">Mark Hachman \/ IDG<\/small><figcaption>\n<p>While the Surface Book lineup has been subject to bugs and other issues, Microsoft&#8217;s Surface Pro lineup has been relatively worry-free.<\/p>\n<\/figcaption><\/figure>\n<p>To be fair, Microsoft probably didn&rsquo;t anticipate in 2015, when it&nbsp;<a href=\"https:\/\/www.pcworld.com\/article\/2989741\/microsofts-new-surface-dock-is-a-smaller-yet-still-potent-docking-solution.html\">unveiled the original Surface Dock<\/a>, that users would be asking it to support a pair of external 4K\/60 monitors in 2020.&nbsp;Because Microsoft never updated the Dock until 2020, however, this limitation became more glaring as the years went by.&nbsp;<\/p>\n<p>Equally frustrating was Microsoft&#8217;s failure to make amends. Surface Book 2 owners can now buy an upgraded&nbsp;<a class=\"productLink\" href=\"http:\/\/buy.geni.us\/Proxy.ashx?TSID=14154&amp;GR_URL=https%3A%2F%2Fwww.amazon.com%2FMicrosoft-Surface-127W-Power-Supply%2Fdp%2FB086Q7Q6GJ%3Fascsubtag%3DUS-001-3560972-000-1444404-web-20\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-productid=\"1444404\" data-product-name=\"Microsoft Surface Power Supply (127W)\" data-vars-product-name=\"Microsoft Surface Power Supply (127W)\" data-vars-link-position-id=\"000\" data-vars-link-position=\"Body Text\" data-po=\"vendor\" data-product-id=\"1444404\" data-vars-product-id=\"1444404\" data-bkc=\"PCs\" data-bkmfr=\"Microsoft\" data-vars-bkmfr=\"Microsoft\" data-bkvndr=\"Amazon\" data-vars-bkvndr=\"Amazon\" data-vars-outbound-link=\"https:\/\/www.amazon.com\/Microsoft-Surface-127W-Power-Supply\/dp\/B086Q7Q6GJ\">127W Surface power supply<\/a>&nbsp;that will solve the Book 2&rsquo;s power problems&mdash;for another $125. It&nbsp;also appears the Surface Book 2 will never be able to output to a pair of 4K monitors at 60Hz. The $260&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/p\/surface-dock-2\/8qd908364sg2?activetab=pivot:techspecstab\" rel=\"nofollow\">Surface Dock 2 &lsquo;s product page<\/a>&nbsp;confirms that the Surface Book 2 will only be able to output at 4K\/30Hz. (At least the Surface Dock 2 supplies 199W of power, so you won&rsquo;t have to buy the upgraded power supply, too.)<\/p>\n<figure class=\"large \"><a class=\"zoom article-gallery cboxElement\" style=\"box-sizing: border-box; color: #25a7d7; text-decoration: none; position: relative; display: block; overflow: hidden; max-width: 620px;\" title=\"&lt;div class=&#039;credit&#039;&gt;Microsoft&lt;\/div&gt;\n&lt;p&gt;The older Microsoft Surface Dock was exceptionally useful for its time, though USB-C hubs have now duplicated some of its functionality.&amp;nbsp;&lt;\/p&gt;\n\" href=\"https:\/\/images.idgesg.net\/images\/article\/2018\/06\/surface-dock-100762232-orig.jpg\" rel=\"nofollow\"><img loading=\"lazy\" decoding=\"async\" class=\"lazy\" src=\"https:\/\/images.idgesg.net\/images\/article\/2018\/06\/surface-dock-100762232-large.jpg\" alt=\"Microsoft surface dock\" width=\"618\" height=\"242\" border=\"0\" data-imageid=\"100762232\" data-license=\"Supplied Art\" data-original=\"https:\/\/images.idgesg.net\/images\/article\/2018\/06\/surface-dock-100762232-large.jpg\" \/><\/a><\/p>\n<div class=\"zoom-icon\">&nbsp;<\/div>\n<p><small class=\"credit\">Microsoft<\/small><figcaption>\n<p>The older Microsoft Surface Dock was exceptionally useful for its time, though USB-C hubs have now duplicated some of its functionality.&nbsp;<\/p>\n<\/figcaption><\/figure>\n<p>Just a short time ago, Microsoft began shipping the&nbsp;<a class=\"productLink\" href=\"http:\/\/buy.geni.us\/Proxy.ashx?TSID=14154&amp;GR_URL=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fstore%2Fconfigure%2FSurface-Book-3%2F8XBW9G3Z71F1\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-productid=\"1444356\" data-product-name=\"Surface Book 3\" data-vars-product-name=\"Surface Book 3\" data-vars-link-position-id=\"000\" data-vars-link-position=\"Body Text\" data-po=\"vendor\" data-product-id=\"1444356\" data-vars-product-id=\"1444356\" data-bkc=\"PCs\" data-bkmfr=\"Microsoft\" data-vars-bkmfr=\"Microsoft\" data-bkvndr=\"Microsoft\" data-vars-bkvndr=\"Microsoft\" data-vars-outbound-link=\"https:\/\/www.microsoft.com\/en-us\/store\/configure\/Surface-Book-3\/8XBW9G3Z71F1\">Surface Book 3<\/a>, an updated version of the Book 2 with Intel&rsquo;s 10th-gen processors inside. Though the design of the Surface Book 3 remains virtually unchanged from that of its predecessors, the Surface Dock 2 product page at least makes clear that the Surface Book 3 can power a pair of 4K monitors at 60Hz. More importantly,&nbsp;<a href=\"https:\/\/www.pcworld.com\/article\/3543219\/microsoft-surfacebook-3-review-the-ultimate-laptop-needs-new-ideas.html\">the Surface Book 3<\/a>&nbsp;just seems to work.<\/p>\n<h2>Reconciliation<\/h2>\n<p>Look, bugs happen. Consumers will grumble about them. When a company acknowledges and then fixes a problem, it&rsquo;s a sign customers are being listened to and appreciated.&nbsp;If I were Microsoft, I&rsquo;d think of some way of making it up to users who stuck with the Surface Book 2 through thick and thin.&nbsp;<\/p>\n<aside id=\"\" class=\"nativo-promo nativo-promo-2 tablet desktop smartphone\"><\/aside>\n<figure class=\"large \"><a class=\"zoom article-gallery cboxElement\" style=\"box-sizing: border-box; color: #25a7d7; text-decoration: none; position: relative; display: block; overflow: hidden; max-width: 620px;\" title=\"&lt;div class=&#039;credit&#039;&gt;Mark Hachman \/ IDG&lt;\/div&gt;\n&lt;p&gt;Microsoft&rsquo;s Surface Book 3 is the new face of its Surface Book line.&lt;\/p&gt;\n\" href=\"https:\/\/images.idgesg.net\/images\/article\/2020\/05\/primary-100842249-orig.jpg\" rel=\"nofollow\"><img loading=\"lazy\" decoding=\"async\" class=\"lazy\" src=\"https:\/\/images.idgesg.net\/images\/article\/2020\/05\/primary-100842249-large.jpg\" alt=\"Microsoft Surface Book 3 primary\" width=\"617\" height=\"463\" border=\"0\" data-imageid=\"100842249\" data-license=\"IDG\" data-original=\"https:\/\/images.idgesg.net\/images\/article\/2020\/05\/primary-100842249-large.jpg\" \/><\/a><\/p>\n<div class=\"zoom-icon\">&nbsp;<\/div>\n<p><small class=\"credit\">Mark Hachman \/ IDG<\/small><figcaption>\n<p>Microsoft&rsquo;s Surface Book 3 is the new face of its Surface Book line.<\/p>\n<\/figcaption><\/figure>\n<p>A good start would be to offer Surface Book 2 owners an upgraded 127W power supply&mdash;if not for free, then preferably at a hefty discount. A choice between a discounted power supply and a discounted Dock 2 would be even better.<\/p>\n<p>The Surface Book 2&rsquo;s miscues tarnished the Surface brand, but not irrevocably. Microsoft&rsquo;s Surface Laptops are sound. The&nbsp;<a href=\"https:\/\/www.pcworld.com\/article\/3514697\/microsoft-surface-pro-7-review.html\">Surface Pro 7<\/a>&nbsp;is still the best Windows tablet on the market. Microsoft can&#8217;t solve the Surface Book 2&rsquo;s problems by shipping the Surface Book 3 and turning the page. It doesn&rsquo;t fix what the Surface Book 2 broke: the trust of its customers. But it can still earn a shot at redemption.<\/p>\n<\/div>\n<\/div>\n<p class=\"tags\">\n<div><strong>See Campaign: <\/strong><a href=\"https:\/\/www.pcworld.com\/article\/3445232\/surfacebook-2-firmware-fixes-nvidia-gpu-bug-blocking-windows-10-upgrades.html\" target=\"_blank\">https:\/\/www.pcworld.com\/article\/3445232\/surfacebook-2-firmware-fixes-nvidia-gpu-bug-blocking-windows-10-upgrades.html<\/a><br \/><b>Contact Information:<\/b><br \/>Mark Hachman<\/p>\n<p><b>Tags:<\/b><br \/><a href=\"\"><\/a>, <a href=\"https:\/\/icrowdnewswire.com\/category\/news-category\/wire\/\" rel=\"category tag\">Wire<\/a>, <a href=\"https:\/\/icrowdnewswire.com\/category\/global-regions\/united-states\/\" rel=\"category tag\">United States<\/a>, <a href=\"https:\/\/icrowdnewswire.com\/category\/language\/english\/\" rel=\"category tag\">English<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"\" alt=\"image\" width=\"400\" height=\"300\" class=\"cwdfimg\" \/><\/div>\n<div>\n<h3>Contact Information:<\/h3>\n<p>Mark Hachman<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" width=\"233\" height=\"24\" src=\"https:\/\/icrowdnewswire.com\/wp-content\/uploads\/2020\/06\/4001-logo-379.png\" alt=\"\">A power problem, a flaky Surface Dock, and thermal issues&mdash;users have suffered through quite a bit. Why did I put up with Microsoft&rsquo;s Surface Book 2? Why did&nbsp;anyone? That&rsquo;s the question I asked myself recently as I tried to convince the Surface Book 2 to recognize my 4K monitor, yet again.&nbsp; Surface Book 2 users &hellip; <a href=\"https:\/\/icrowdnewswire.com\/2020\/06\/12\/how-microsoft-could-make-up-for-its-buggy-surface-book-2\/\">Continue reading <span>How Microsoft could make up for its buggy Surface Book 2<\/span><\/a> <a href=\"https:\/\/ipsnews.net\/business\/2020\/06\/12\/how-microsoft-could-make-up-for-its-buggy-surface-book-2\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":47,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,22,54],"tags":[],"class_list":["post-24520","post","type-post","status-publish","format-standard","hentry","category-english","category-united-states","category-wire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Microsoft could make up for its buggy Surface Book 2 - Business<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/ipsnews.net\/business\/2020\/06\/12\/how-microsoft-could-make-up-for-its-buggy-surface-book-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Microsoft could make up for its buggy Surface Book 2 - Business\" \/>\n<meta property=\"og:description\" content=\"A power problem, a flaky Surface Dock, and thermal issues&mdash;users have suffered through quite a bit. Why did I put up with Microsoft&rsquo;s Surface Book 2? Why did&nbsp;anyone? That&rsquo;s the question I asked myself recently as I tried to convince the Surface Book 2 to recognize my 4K monitor, yet again.&nbsp; Surface Book 2 users &hellip; Continue reading How Microsoft could make up for its buggy Surface Book 2 Continue Reading &rarr;\" \/>\n<meta property=\"og:url\" content=\"http:\/\/ipsnews.net\/business\/2020\/06\/12\/how-microsoft-could-make-up-for-its-buggy-surface-book-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Business\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-12T15:30:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/icrowdnewswire.com\/wp-content\/uploads\/2020\/06\/4001-logo-379.png\" \/>\n<meta name=\"author\" content=\"Bilal\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Bilal\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"http:\/\/ipsnews.net\/business\/2020\/06\/12\/how-microsoft-could-make-up-for-its-buggy-surface-book-2\/\",\"url\":\"http:\/\/ipsnews.net\/business\/2020\/06\/12\/how-microsoft-could-make-up-for-its-buggy-surface-book-2\/\",\"name\":\"How Microsoft could make up for its buggy Surface Book 2 - 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