{"id":232688,"date":"2025-07-23T18:17:42","date_gmt":"2025-07-23T18:17:42","guid":{"rendered":"https:\/\/evertise.net\/?p=122838"},"modified":"2025-07-23T18:17:42","modified_gmt":"2025-07-23T18:17:42","slug":"ai-powered-phone-support-by-ringly-io-hits-major-milestone-resolves-up-to-90-of-e-commerce-customer-calls","status":"publish","type":"post","link":"https:\/\/ipsnews.net\/business\/2025\/07\/23\/ai-powered-phone-support-by-ringly-io-hits-major-milestone-resolves-up-to-90-of-e-commerce-customer-calls\/","title":{"rendered":"AI-Powered Phone Support by Ringly.io Hits Major Milestone, Resolves Up to 90% of E-Commerce Customer Calls"},"content":{"rendered":"

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Platform helps online retailers automate tier-one support and eliminate missed calls with voice-based AI agents.<\/span><\/i><\/p>\n

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ROTTERDAM, Netherlands <\/b>\u2013 <\/span>Ringly.io<\/span><\/a>, an AI-powered phone support platform built for online retailers, announced this week that its phone <\/span>automation<\/span><\/a> system can now independently resolve up to 90 percent of incoming customer calls. The milestone marks a growing shift in how e-commerce brands manage tier-one support, with less reliance on live agents.<\/span><\/p>\n

The company\u2019s AI phone agents are built specifically to serve online stores and are available 24\/7 and <\/span>solve up to 90%<\/span> of calls, no humans needed. By handling repetitive questions, including order tracking, returns, product details, and frequently asked questions, the system gets rid of wait times entirely and lowers operating costs up to 90%. The development comes as more e-commerce businesses are looking for scalable, consistent solutions because of labor shortages and shoppers who are expecting better customer service.<\/span><\/p>\n

Data from pilots across 2,179 online stores shows major improvements in operational efficiency. Several brands using Ringly.io have reported a 50 percent drop in average handling time and an uptick in customer satisfaction ratings. One Shopify cosmetics company saw a 78 percent first call resolution rate within the first month of using the AI agents. Another online supplement store recovered over 30 percent of abandoned carts through personalized follow-up calls powered by the system.<\/span><\/p>\n

\u201cIt really sounds like a human,\u201d said Laix, founder of an e-commerce store that began using the AI support system in early 2025. \u201cWhat stood out is not just the speed, but the consistency of the responses on every call.\u201d<\/span><\/p>\n

Unlike human call centers that operate in shifts, Ringly.io\u2019s AI phone agents respond immediately and handle multiple calls at once. The system supports more than <\/span>30 languages<\/span><\/a> and integrates with popular platforms such as Shopify and Zapier. This gives real-time access to order information, customer history, and other info the AI can use to make the conversations 100% personalized. Businesses can also upload <\/span>knowledge<\/span><\/a> documents, training material, and connect their website to align the AI agents with brand-specific policies and procedures.<\/span><\/p>\n

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The platform includes smart <\/span>call-routing capabilities<\/span><\/a>. When issues needs action from a human, the AI escalates the call to a live team. During conversations, agents can leave text messages with links or coupon codes, and trigger backend actions like opening support tickets or updating CRM systems. These integrations make sure that customer service teams can focus more on complex problems, rather than handling repetitive requests.<\/span><\/p>\n