{"id":21714,"date":"2020-06-08T16:47:00","date_gmt":"2020-06-08T16:47:00","guid":{"rendered":"https:\/\/icrowdnewswire.com\/?p=2586317"},"modified":"2020-06-08T16:47:00","modified_gmt":"2020-06-08T16:47:00","slug":"instacart-tweaks-tipping-system-after-tip-baiting-outcry-2","status":"publish","type":"post","link":"https:\/\/ipsnews.net\/business\/2020\/06\/08\/instacart-tweaks-tipping-system-after-tip-baiting-outcry-2\/","title":{"rendered":"Instacart tweaks tipping system after tip-baiting outcry"},"content":{"rendered":"

\"\"<\/p>\n

<\/span>Photo by Evelyn Hockstein\/For The Washington Post via Getty Images<\/small><\/p>\n

Instacart is adjusting how it handles customer tips following the announcement last week of a congressional inquiry into the practice of tip-baiting, in which Instacart allows customers to promise big tips for shoppers only for those customers to later rescind the tip after the order is dropped off.<\/p>\n

Instacart now says it will shorten the window a customer can alter their tip from three days down to 24 hours. It’s also now requiring customers leave feedback for removing tips and pledging to deactivate any customer who “consistently and egregiously engages in this type of behavior.” The company claims “only 0.25 percent of orders had a tip adjusted after 24 hours,” and that, “less than 0.5 percent of orders have tips removed after delivery.” Instacart is also expanding its in-app cash-out feature to include tips, so shoppers can now receive the extra earned money from an order 24 hours after a completed order.<\/p>\n

Instacart, like many other on-demand apps, has long had a controversial and at times exploitative approach to tipping. The company was accused in 2019 of tip stealing by counting customer tips toward a shopper’s guarantee payment minimum. It has since changed that policy to ensure more transparent allocation of tips.<\/p>\n

\n