{"id":105935,"date":"2021-02-25T12:00:00","date_gmt":"2021-02-25T12:00:00","guid":{"rendered":"https:\/\/icrowdnewswire.com\/?p=2837143"},"modified":"2021-02-25T12:00:00","modified_gmt":"2021-02-25T12:00:00","slug":"bennetts-insurance-goes-live-with-twilio-flex-cloud-contact-centre","status":"publish","type":"post","link":"https:\/\/ipsnews.net\/business\/2021\/02\/25\/bennetts-insurance-goes-live-with-twilio-flex-cloud-contact-centre\/","title":{"rendered":"BENNETTS INSURANCE GOES LIVE WITH TWILIO FLEX CLOUD CONTACT CENTRE"},"content":{"rendered":"<p><a href=\"https:\/\/icrowdnewswire.com\/2021\/02\/25\/bennetts-insurance-goes-live-with-twilio-flex-cloud-contact-centre\/#\" class=\"icrowd_post_img\"> <!--<img decoding=\"async\" src=\"https:\/\/icrowdnewswire.com\/wp-content\/uploads\/2021\/02\/5277-1614172999.jpg\" alt=\"BENNETTS INSURANCE GOES LIVE WITH TWILIO FLEX CLOUD CONTACT CENTRE\">--> <img decoding=\"async\" width=\"128\" height=\"41\" src=\"https:\/\/icrowdnewswire.com\/wp-content\/uploads\/2021\/02\/5277-1614172999.jpg\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" alt=\"BENNETTS INSURANCE G\" loading=\"lazy\"> <\/a> <\/p>\n<p><strong>iCrowdNewswire <\/strong><span class=\"date\">&nbsp;&nbsp;Feb 25, 2021&nbsp;&nbsp;7:00 AM ET<\/span><\/p>\n<h4><em><img decoding=\"async\" loading=\"lazy\" class src=\"https:\/\/pressrelease.icrowdnewswire.com\/assets\/source\/users\/5277\/Bennetts-GetMoreFromMotorcycling%20(1).jpg?1614172982487\" alt=\"Bennetts-GetMoreFromMotorcycling (1)\" width=\"251\" height=\"88\"><\/em><\/h4>\n<ul>\n<li><strong><em>Twilio consulting partner Zing implements the solution, following competitive market review<\/em><\/strong><\/li>\n<\/ul>\n<p>Specialist UK motorcycle insurance company <a href=\"https:\/\/www.bennetts.co.uk\/\">Bennetts<\/a> has successfully migrated its contact centre to a Twilio programmable cloud-based contact centre platform, following its sale by Saga.<\/p>\n<p>Working with Twilio consulting partner <a href=\"https:\/\/zing.dev\/\">Zing<\/a>, Bennetts has moved away from legacy contact centre systems and Intercom web chat, to <a href=\"https:\/\/www.twilio.com\/flex\">Twilio Flex<\/a>. The solution is fully integrated with Calabrio to bring workforce management and the virtual contact centre together seamlessly.<\/p>\n<p>Since the pandemic, Bennetts\u2019 100-plus contact centre team need to be able to work remotely, so Twilio Flex offers scalability and flexibility, and gives agents the tools they need at their fingertips to ensure a better customer experience.<\/p>\n<p>Ian Scrivens, head of IT development at Bennetts, explains: \u201cWhile our initial driver for this implementation was the Saga sale and moving off their systems, it presented a perfect opportunity to build a platform that was user-centric and built for flexibility and growth. One of our core values is being able to \u2018shape our own future\u2019, so moving to Flex means we can continue to develop the platform and answer the needs of the business. Working with Zing, whose team was perfectly in tune with our way of thinking, meant that the migration was the fastest and smoothest I\u2019ve been involved with.\u201d<\/p>\n<p>Julian Hucker, CEO of Zing adds: \u201cWhat strikes you working with Bennetts is that everyone is extremely passionate about what they do. Call centre agents aren\u2019t just there to win new customers or process claims, they want to help people get more from motorcycling. So, it\u2019s absolutely critical to have a contact centre platform that maximises the efficiency and quality of every customer interaction. That\u2019s why we\u2019re delighted to implement Twilio Flex, to provide them a tool that can grow with their business.\u201d<\/p>\n<p>For an in-depth story about the implementation, read Julian Hucker\u2019s interview with Ian Scrivens: <a href=\"https:\/\/icrowdnewswire.com\/2021\/02\/25\/bennetts-insurance-goes-live-with-twilio-flex-cloud-contact-centre\/Why%20Discovery%20is%20the%20most%20important%20part%20of%20any%20enterprise%20implementation\">Why Discovery is the most important part of any cloud contact centre implementation<\/a><\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/pressrelease.icrowdnewswire.com\/assets\/source\/users\/5277\/Bennetts%20image%201%20(1).jpg?1614172404506\" alt=\"Bennetts image 1 (1)\"><\/p>\n<p><h3> Contact Information: <\/h3>\n<\/p>\n<p>Phil Szomszor<br \/>phil@brightside.digital <\/p>\n<hr>\n<div class=\"viacrowd viaimg\"> <a href=\"https:\/\/icrowdnewswire.com\"><img decoding=\"async\" src=\"https:\/\/icrowdnewswire.com\/wp-content\/themes\/icrowdnewswire\/images\/post_via_image.png\" alt=\"iCrowdNewswire\"><\/a> <\/div>\n<p> <!-- Now display keyword(tags) if any, and Categories combined --> <\/p>\n<p><span id=\"keywords_post_single\"> <strong> Keywords:<\/strong>&nbsp;&nbsp;&nbsp;&nbsp;Twilio, Zing, Bennetts, Cloud Contact Centre, Cloud Contact Centre, Twilio Flex, Insurance Tech<\/span><\/p>\n<p> <!--<\/p>\n\n\n\n\n\n\n\n<p>\n\n\n\n<div class=\"btn btn-primary\"> <a href=\"\" target=\"_blank\" id=\"related_posts_url\" rel=\"noopener noreferrer\">View Related Posts<\/a> <\/div>\n\n\n\n--> <\/p>\n<p>The post <a rel=\"nofollow\" href=\"https:\/\/heymuse.com\/bennetts-insurance-goes-live-with-twilio-flex-cloud-contact-centre\/\">BENNETTS INSURANCE GOES LIVE WITH TWILIO FLEX CLOUD CONTACT CENTRE<\/a> appeared first on <a rel=\"nofollow\" href=\"https:\/\/heymuse.com\">Financial Market Brief<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>iCrowdNewswire &nbsp;&nbsp;Feb 25, 2021&nbsp;&nbsp;7:00 AM ET Twilio consulting partner Zing implements the solution, following competitive market review Specialist UK motorcycle insurance company Bennetts has successfully migrated its contact centre to a Twilio programmable cloud-based contact centre platform, following its sale by Saga. Working with Twilio consulting partner Zing, Bennetts has moved away from legacy contact [&hellip;]<\/p>\n<p>The post <a rel=\"nofollow\" href=\"https:\/\/heymuse.com\/bennetts-insurance-goes-live-with-twilio-flex-cloud-contact-centre\/\">BENNETTS INSURANCE GOES LIVE WITH TWILIO FLEX CLOUD CONTACT CENTRE<\/a> appeared first on <a rel=\"nofollow\" href=\"https:\/\/heymuse.com\/\">Financial Market Brief<\/a>.<\/p>\n<p> <a href=\"https:\/\/ipsnews.net\/business\/2021\/02\/25\/bennetts-insurance-goes-live-with-twilio-flex-cloud-contact-centre\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":291,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-105935","post","type-post","status-publish","format-standard","hentry","category-press-release"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>BENNETTS INSURANCE GOES LIVE WITH TWILIO FLEX CLOUD CONTACT CENTRE - Business<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/ipsnews.net\/business\/2021\/02\/25\/bennetts-insurance-goes-live-with-twilio-flex-cloud-contact-centre\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BENNETTS INSURANCE GOES LIVE WITH TWILIO FLEX CLOUD CONTACT CENTRE - Business\" \/>\n<meta property=\"og:description\" content=\"iCrowdNewswire &nbsp;&nbsp;Feb 25, 2021&nbsp;&nbsp;7:00 AM ET Twilio consulting partner Zing implements the solution, following competitive market review Specialist UK motorcycle insurance company Bennetts has successfully migrated its contact centre to a Twilio programmable cloud-based contact centre platform, following its sale by Saga. Working with Twilio consulting partner Zing, Bennetts has moved away from legacy contact [&hellip;] The post BENNETTS INSURANCE GOES LIVE WITH TWILIO FLEX CLOUD CONTACT CENTRE appeared first on Financial Market Brief. 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