{"id":54982,"date":"2020-07-28T10:00:00","date_gmt":"2020-07-28T10:00:00","guid":{"rendered":"https:\/\/icrowdnewswire.com\/?p=2675585"},"modified":"2020-07-28T10:00:00","modified_gmt":"2020-07-28T10:00:00","slug":"comm100-takes-home-two-omnichannel-customer-service-software-awards","status":"publish","type":"post","link":"http:\/\/ipsnews.net\/business\/2020\/07\/28\/comm100-takes-home-two-omnichannel-customer-service-software-awards\/","title":{"rendered":"Comm100 Takes Home Two Omnichannel Customer Service Software Awards"},"content":{"rendered":"

Vancouver, B.C., July28 2020<\/strong>— Within<\/span>3<\/span>months of launch, Comm100<\/span>has received two top industry awards for its<\/span>new<\/span>omnichannel customer engagement platform<\/span>in recognition of its ability to deliver “world<\/span>–<\/span>class customer experiences”.<\/span>The two awards,<\/span>Communications Solutions Products of the Year<\/span><\/a>by TMC and<\/span>Contact Center Technology<\/span><\/a>by CUSTOMER magazine,<\/span>recognize<\/span>leading<\/span>technology that is advancing the customer service<\/span>and communications<\/span>industr<\/span>ies.<\/span><\/p>\n

To meet<\/span>today’s digital-first<\/span>customer expectations<\/span>,<\/span>brands must be accessible<\/span>across e<\/span>very<\/span>key<\/span><\/span>digital<\/span>communication channel, allowing customers to connect with them wherever and whenever they want. H<\/span>a<\/span>ndling numerous<\/span>channels,<\/span>however,<\/span>can cause blind spots as customers reach out on siloed channels; agents are unaware of<\/span>or unable to access related conversations<\/span>across<\/span>channels, resulting in inefficient<\/span><\/span>and poor customer experiences.<\/span><\/span><\/p>\n

Comm100 Omnichannel<\/a> solves<\/span>this<\/span>by providing agents with a complete view of every customer’s conversation history across all channels, enhanced by an integrated c<\/span>ontact management system. No matter the channel the customer chooses to connect on<\/span>—<\/span>live chat with voice and video, email, social media, SMS<\/span>–<\/span>the agent can<\/span>better understand their issue and provide a<\/span>faster and<\/span>more personalized service, without needing to ever switch between applications or ask the customer to repeat their query.<\/span><\/p>\n

This platform<\/span>also features<\/span>an<\/span>integrated knowledge base and AI-powered<\/span><\/span>chatbot to create the perfect<\/span>blend of human agent, automated, and<\/span>self-<\/span>serve<\/span><\/span>customer<\/span>engagement<\/span>.<\/span><\/p>\n

“<\/span>Comm100 Omnichannel has been in development for more than two years<\/em>”<\/span>,<\/span>explains Comm100 VP Marketing Jeff Epstein, “<\/span>sowe’re extremely proudthat our platformhasbeenrecognized by the industrymediafor its innovation andability to improve the customer and agent experience.Omnichannelis theonlyway to serve today’s demanding customers, and we are excited to be leading the waywith a platform that makes it easy for brands in any industry to keep pace with rising expectations.”<\/em><\/p>\n

Over 6500 organizations worldwide including<\/span>IBM,<\/span>Rackspace,<\/span>HomeTrust Bank,<\/span>Stanford University, and Canadian Blood Services use Comm100 to scale service capacity while reducing cost per engagement and improving customer satisfaction.<\/span><\/p>\n

About Comm100<\/span><\/strong><\/p>\n

Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. Organizations like Rackspace, HomeTrust Bank, and Canadian Blood Services use Comm100 to<\/span>exceed customer expectations with service that closes the gap between question and answer. Visit https:\/\/www.comm100.com\/<\/a>to learn more.<\/span><\/p>\n

Tags: customer experience<\/a>, Customer Service<\/a>, customer support<\/a>, cx<\/a>, omnichannel<\/a>, omnichannel customer engagement<\/a>, omnichannel customer support<\/a>, omnichannel software<\/a><\/p>\n

See Campaign: <\/strong>https:\/\/www.comm100.com\/<\/a>
Contact Information:<\/b>
Jeff Epstein
\nVP Marketing, Comm100
\nmedia@comm100.com
\n1-778-785-0464<\/p>\n

Tags:<\/b>
<\/a>, iCN Internal Distribution<\/a>, Extended Distribution<\/a>, English<\/a><\/p>\n

\"image\"<\/div>\n

\n

Contact Information:<\/h3>\n

Jeff Epstein
\nVP Marketing, Comm100
\nmedia@comm100.com
\n1-778-\u00ad785-0464<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

Vancouver, B.C., July 28 2020 — Within 3 months of launch, Comm100 has received two top industry awards for its new omnichannel customer engagement platform in recognition of its ability to deliver “world–class customer experiences”. The two awards, Communications Solutions Products of the Year by TMC and Contact Center Technology by CUSTOMER magazine, recognize leading technology that is advancing the customer service and communications industries. To meet today’s digital-first customer expectations, brands must be accessible across every key digital communication … Continue reading Comm100 Takes Home Two Omnichannel Customer Service Software Awards<\/span><\/a> Continue Reading →<\/span><\/a><\/p>\n","protected":false},"author":180,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,5,67],"tags":[],"class_list":["post-54982","post","type-post","status-publish","format-standard","hentry","category-english","category-extended-distribution","category-icn-internal-distribution"],"yoast_head":"\nComm100 Takes Home Two Omnichannel Customer Service Software Awards - Business<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/ipsnews.net\/business\/2020\/07\/28\/comm100-takes-home-two-omnichannel-customer-service-software-awards\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comm100 Takes Home Two Omnichannel Customer Service Software Awards - Business\" \/>\n<meta property=\"og:description\" content=\"Vancouver, B.C., July 28 2020 — Within 3 months of launch, Comm100 has received two top industry awards for its new omnichannel customer engagement platform in recognition of its ability to deliver “world–class customer experiences”. The two awards, Communications Solutions Products of the Year by TMC and Contact Center Technology by CUSTOMER magazine, recognize leading technology that is advancing the customer service and communications industries. To meet today’s digital-first customer expectations, brands must be accessible across every key digital communication … Continue reading Comm100 Takes Home Two Omnichannel Customer Service Software Awards Continue Reading →\" \/>\n<meta property=\"og:url\" content=\"http:\/\/ipsnews.net\/business\/2020\/07\/28\/comm100-takes-home-two-omnichannel-customer-service-software-awards\/\" \/>\n<meta property=\"og:site_name\" content=\"Business\" \/>\n<meta property=\"article:published_time\" content=\"2020-07-28T10:00:00+00:00\" \/>\n<meta name=\"author\" content=\"Comm100\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Comm100\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"http:\/\/ipsnews.net\/business\/2020\/07\/28\/comm100-takes-home-two-omnichannel-customer-service-software-awards\/\",\"url\":\"http:\/\/ipsnews.net\/business\/2020\/07\/28\/comm100-takes-home-two-omnichannel-customer-service-software-awards\/\",\"name\":\"Comm100 Takes Home Two Omnichannel Customer Service Software Awards - Business\",\"isPartOf\":{\"@id\":\"https:\/\/ipsnews.net\/business\/#website\"},\"datePublished\":\"2020-07-28T10:00:00+00:00\",\"author\":{\"@id\":\"https:\/\/ipsnews.net\/business\/#\/schema\/person\/9558f0e1cd9f17b1c826b385df4724c0\"},\"breadcrumb\":{\"@id\":\"http:\/\/ipsnews.net\/business\/2020\/07\/28\/comm100-takes-home-two-omnichannel-customer-service-software-awards\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/ipsnews.net\/business\/2020\/07\/28\/comm100-takes-home-two-omnichannel-customer-service-software-awards\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/ipsnews.net\/business\/2020\/07\/28\/comm100-takes-home-two-omnichannel-customer-service-software-awards\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ipsnews.net\/business\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Comm100 Takes Home Two Omnichannel Customer Service Software Awards\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ipsnews.net\/business\/#website\",\"url\":\"https:\/\/ipsnews.net\/business\/\",\"name\":\"Business\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ipsnews.net\/business\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/ipsnews.net\/business\/#\/schema\/person\/9558f0e1cd9f17b1c826b385df4724c0\",\"name\":\"Comm100\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ipsnews.net\/business\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1d12215ee64ec29c94780839ca39a4c57b58230cc0f98e3aba5021adf9ce6616?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1d12215ee64ec29c94780839ca39a4c57b58230cc0f98e3aba5021adf9ce6616?s=96&d=mm&r=g\",\"caption\":\"Comm100\"},\"sameAs\":[\"https:\/\/icrowdnewswire.com\/fc\"],\"url\":\"http:\/\/ipsnews.net\/business\/author\/comm100\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Comm100 Takes Home Two Omnichannel Customer Service Software Awards - Business","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/ipsnews.net\/business\/2020\/07\/28\/comm100-takes-home-two-omnichannel-customer-service-software-awards\/","og_locale":"en_US","og_type":"article","og_title":"Comm100 Takes Home Two Omnichannel Customer Service Software Awards - Business","og_description":"Vancouver, B.C., July 28 2020 — Within 3 months of launch, Comm100 has received two top industry awards for its new omnichannel customer engagement platform in recognition of its ability to deliver “world–class customer experiences”. The two awards, Communications Solutions Products of the Year by TMC and Contact Center Technology by CUSTOMER magazine, recognize leading technology that is advancing the customer service and communications industries. 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