{"id":247066,"date":"2026-06-18T18:57:39","date_gmt":"2026-06-18T18:57:39","guid":{"rendered":"https:\/\/businesnewswire.com\/?p=198049"},"modified":"2026-06-18T18:57:39","modified_gmt":"2026-06-18T18:57:39","slug":"justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them","status":"publish","type":"post","link":"http:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/","title":{"rendered":"Justin Knox of Columbus, Georgia, on Why Customers Sense Problems Before They Can Explain Them"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-198050\" src=\"http:\/\/businesnewswire.com\/wp-content\/uploads\/2026\/06\/vv-2.webp\" alt=\"\" width=\"1122\" height=\"600\" srcset=\"https:\/\/businesnewswire.com\/wp-content\/uploads\/2026\/06\/vv-2.webp 1122w, https:\/\/businesnewswire.com\/wp-content\/uploads\/2026\/06\/vv-2-300x160.webp 300w, https:\/\/businesnewswire.com\/wp-content\/uploads\/2026\/06\/vv-2-935x500.webp 935w, https:\/\/businesnewswire.com\/wp-content\/uploads\/2026\/06\/vv-2-768x411.webp 768w\" sizes=\"auto, (max-width: 1122px) 100vw, 1122px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Most people notice that something feels \u201coff\u201d before they understand why.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A homeowner walks into the kitchen and pauses because the room smells different. A business owner notices employees complaining about the same issue in slightly different ways. Someone hears scratching inside a wall at night, but cannot figure out exactly where it is coming from.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The details are unclear. The feeling is not.<\/span><\/p>\n<p><a href=\"https:\/\/www.justinknoxcolumbus.com\/from-technician-to-ceo-justin-knox-on-leading-a-fourth-generation-family-business\/\"><span style=\"font-weight: 400;\">Justin Knox of Columbus, Georgia<\/span><\/a><span style=\"font-weight: 400;\">, has spent decades working inside the pest control industry through his family\u2019s fourth-generation company, Knox Pest Control. Over the years, he has learned that customers often recognize subtle warning signs long before they can explain them clearly. That instinct, he says, matters more than people think.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cPeople will call and start the conversation with, \u2018This may sound strange,\u2019\u201d Knox says. \u201cUsually by the end of the inspection, we find out there was a real reason they noticed something changing.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The challenge is learning how to trust those observations before small issues turn into expensive ones.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Brain Detects Changes Before the Mind Explains Them<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Human beings are built to notice patterns.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The brain constantly scans environments for changes in sound, smell, movement, temperature, and routine. Research in cognitive psychology shows that people often recognize changes subconsciously before they can explain them logically.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That is why someone may notice a strange smell before seeing water damage or feel uncomfortable in a room before discovering moisture or pest activity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe had a customer who kept saying the hallway felt \u2018heavy,\u2019 which sounded odd at first,\u201d Knox says. \u201cWhen we checked behind the wall near the laundry room, there was moisture building up around a slow leak. She noticed the environment changing before she knew what caused it.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">People are often more observant than they realize.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Small Signals Usually Appear Before Major Problems<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Large problems almost never appear overnight.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They build slowly and leave clues along the way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A faint odor near a cabinet. A soft spot near a doorway. Increased humidity in one room. Small insect activity near a sink. These signs feel minor because they do not immediately interrupt daily life.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That is why people delay acting on them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to housing industry research, more than 60% of homeowners wait until visible damage appears before investigating a possible issue, even when they notice smaller warning signs earlier.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The delay changes the cost.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cPeople think they need proof before checking something out,\u201d Knox says. \u201cMost of the time, the early signs were already enough.\u201d<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Why Customers Struggle to Explain What They Notice<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Most customers are not trained inspectors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They describe problems through feelings and observations, not technical terms.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That does not make the information less useful.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A customer may say:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cThe room smells strange.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cSomething feels damp.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cThe house sounds different at night.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cI keep noticing activity in the same spot.\u201d<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These descriptions may sound vague, but they often point toward consistent patterns.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cOne customer told us her kitchen \u2018felt louder\u2019 late at night,\u201d Knox says. \u201cThat ended up being rodent activity behind the lower cabinets. She wasn\u2019t wrong. She just didn\u2019t know how to describe what she was hearing.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Professionals learn to translate observations into causes.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Repeated Feelings Usually Mean Repeated Conditions<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">One unusual moment may not mean much.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Repeated observations matter.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If someone notices the same smell every morning, hears the same sound every night, or sees the same activity every week, there is usually a reason behind it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Patterns create evidence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The National Pest Management Association reports that many infestations continue undetected for weeks or months because early signs seem inconsistent or insignificant at first.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The problem is not visibility. The problem is familiarity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe brain adjusts quickly,\u201d Knox says. \u201cPeople stop noticing things they see every day. That\u2019s why repeated small problems become normal.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Normalization hides risk.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Businesses Experience the Same Thing<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">This pattern shows up in businesses just as often as in homes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Employees usually sense operational problems before reports or spreadsheets confirm them. Customers notice shifts in service quality before leadership identifies trends.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A team may describe the workplace as \u201cchaotic\u201d before productivity drops. Customers may say communication feels \u201coff\u201d before complaints rise.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Human observation often detects friction before systems do.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cYou\u2019ll hear technicians say a route suddenly feels harder to manage,\u201d Knox says. \u201cThen a few weeks later, you realize scheduling gaps or staffing pressure were building the whole time.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The signal appears emotionally before it appears structurally.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Ignoring Instinct Usually Creates More Expensive Problems<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The cost of ignoring early signals grows quickly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Water damage spreads. Pest activity expands. Structural problems worsen. Operational stress compounds inside businesses.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Insurance Information Institute reports that water damage and freezing account for nearly one-third of all homeowner insurance claims, with many cases linked to maintenance issues that started small.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The same principle applies to operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Small inefficiencies repeated daily create larger breakdowns over time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe\u2019ve inspected homes where customers said they noticed something months earlier but convinced themselves it wasn\u2019t serious,\u201d Knox says. \u201cBy the time they called, the issue had spread far beyond the original spot.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The instinct was accurate. The delay created the damage.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How to Pay Attention Without Becoming Paranoid<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The goal is not panic.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The goal is awareness.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most small changes are harmless. The important thing is to recognize repeated patterns rather than dismissing them automatically.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A practical approach helps.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Watch for repetition<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If the same issue appears more than once, pay attention.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Notice environmental shifts<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Changes in smell, humidity, sound, or airflow often point to developing problems.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Investigate early<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Small inspections cost less than major repairs.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Write things down<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Patterns become clearer when observations are tracked over time.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Ask questions sooner<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Professional evaluations work best before visible damage appears.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cYou don\u2019t need certainty before checking something out,\u201d Knox says. \u201cYou just need enough reason to stop ignoring it.\u201d<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Experience Sharpens Observation<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Experienced professionals recognize patterns faster because they have seen them repeatedly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A certain smell, combined with changes in moisture and temperature, may immediately point to a hidden issue. Small details connect into a larger picture.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cYou start noticing combinations,\u201d Knox says. \u201cOne clue may not mean much. Three clues together usually tell a story.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That is why experience matters in service industries.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Recognition speeds up response.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Real Value of Paying Attention Early<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Catching problems early does more than save money.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It protects routines.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Small problems handled early stay manageable. Large problems disrupt schedules, budgets, and comfort.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Prevention creates stability.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That stability often begins with a simple decision: paying attention when something feels different.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Real Difference Between Panic and Awareness<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">People often ignore instincts because they do not want to overreact.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The smarter approach is not to panic. It is curiosity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most serious problems begin as subtle shifts that feel easy to dismiss at first.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWhen customers say something feels off, we take that seriously,\u201d Knox says. \u201cA lot of major issues start with observations people almost talked themselves out of.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The instinct usually appears before the evidence does.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The people who act early are usually the ones who avoid the biggest problems later.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Most people notice that something feels \u201coff\u201d before they understand why. A homeowner walks into the kitchen and pauses because the room smells different. A business owner notices employees complaining about the same issue in slightly different ways. Someone hears scratching inside a wall at night, but cannot figure out exactly where it is coming&#8230; <a href=\"http:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":344,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[374],"tags":[],"class_list":["post-247066","post","type-post","status-publish","format-standard","hentry","category-ipsnews"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Justin Knox of Columbus, Georgia, on Why Customers Sense Problems Before They Can Explain Them - Business<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Justin Knox of Columbus, Georgia, on Why Customers Sense Problems Before They Can Explain Them - Business\" \/>\n<meta property=\"og:description\" content=\"Most people notice that something feels \u201coff\u201d before they understand why. A homeowner walks into the kitchen and pauses because the room smells different. A business owner notices employees complaining about the same issue in slightly different ways. Someone hears scratching inside a wall at night, but cannot figure out exactly where it is coming... Continue Reading &rarr;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/\" \/>\n<meta property=\"og:site_name\" content=\"Business\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-18T18:57:39+00:00\" \/>\n<meta name=\"author\" content=\"Busines Newswire\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Busines Newswire\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/\",\"url\":\"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/\",\"name\":\"Justin Knox of Columbus, Georgia, on Why Customers Sense Problems Before They Can Explain Them - Business\",\"isPartOf\":{\"@id\":\"https:\/\/ipsnews.net\/business\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/businesnewswire.com\/wp-content\/uploads\/2026\/06\/vv-2.webp\",\"datePublished\":\"2026-06-18T18:57:39+00:00\",\"author\":{\"@id\":\"https:\/\/ipsnews.net\/business\/#\/schema\/person\/457ba41b64cc345c2ab68ac8092bd5e8\"},\"breadcrumb\":{\"@id\":\"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/#primaryimage\",\"url\":\"http:\/\/businesnewswire.com\/wp-content\/uploads\/2026\/06\/vv-2.webp\",\"contentUrl\":\"http:\/\/businesnewswire.com\/wp-content\/uploads\/2026\/06\/vv-2.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ipsnews.net\/business\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Justin Knox of Columbus, Georgia, on Why Customers Sense Problems Before They Can Explain Them\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ipsnews.net\/business\/#website\",\"url\":\"https:\/\/ipsnews.net\/business\/\",\"name\":\"Business\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ipsnews.net\/business\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/ipsnews.net\/business\/#\/schema\/person\/457ba41b64cc345c2ab68ac8092bd5e8\",\"name\":\"Busines Newswire\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ipsnews.net\/business\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1b21e185e011dc25167b5d0f8e948087219de9c5efa4828a2ee7e511b602d98d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1b21e185e011dc25167b5d0f8e948087219de9c5efa4828a2ee7e511b602d98d?s=96&d=mm&r=g\",\"caption\":\"Busines Newswire\"},\"sameAs\":[\"https:\/\/businesnewswire.com\"],\"url\":\"http:\/\/ipsnews.net\/business\/author\/busines-newswire\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Justin Knox of Columbus, Georgia, on Why Customers Sense Problems Before They Can Explain Them - Business","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/","og_locale":"en_US","og_type":"article","og_title":"Justin Knox of Columbus, Georgia, on Why Customers Sense Problems Before They Can Explain Them - Business","og_description":"Most people notice that something feels \u201coff\u201d before they understand why. A homeowner walks into the kitchen and pauses because the room smells different. A business owner notices employees complaining about the same issue in slightly different ways. Someone hears scratching inside a wall at night, but cannot figure out exactly where it is coming... Continue Reading &rarr;","og_url":"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/","og_site_name":"Business","article_published_time":"2026-06-18T18:57:39+00:00","author":"Busines Newswire","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Busines Newswire","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/","url":"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/","name":"Justin Knox of Columbus, Georgia, on Why Customers Sense Problems Before They Can Explain Them - Business","isPartOf":{"@id":"https:\/\/ipsnews.net\/business\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/#primaryimage"},"image":{"@id":"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/#primaryimage"},"thumbnailUrl":"http:\/\/businesnewswire.com\/wp-content\/uploads\/2026\/06\/vv-2.webp","datePublished":"2026-06-18T18:57:39+00:00","author":{"@id":"https:\/\/ipsnews.net\/business\/#\/schema\/person\/457ba41b64cc345c2ab68ac8092bd5e8"},"breadcrumb":{"@id":"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/#primaryimage","url":"http:\/\/businesnewswire.com\/wp-content\/uploads\/2026\/06\/vv-2.webp","contentUrl":"http:\/\/businesnewswire.com\/wp-content\/uploads\/2026\/06\/vv-2.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/ipsnews.net\/business\/2026\/06\/18\/justin-knox-of-columbus-georgia-on-why-customers-sense-problems-before-they-can-explain-them\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ipsnews.net\/business\/"},{"@type":"ListItem","position":2,"name":"Justin Knox of Columbus, Georgia, on Why Customers Sense Problems Before They Can Explain Them"}]},{"@type":"WebSite","@id":"https:\/\/ipsnews.net\/business\/#website","url":"https:\/\/ipsnews.net\/business\/","name":"Business","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ipsnews.net\/business\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/ipsnews.net\/business\/#\/schema\/person\/457ba41b64cc345c2ab68ac8092bd5e8","name":"Busines Newswire","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ipsnews.net\/business\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1b21e185e011dc25167b5d0f8e948087219de9c5efa4828a2ee7e511b602d98d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1b21e185e011dc25167b5d0f8e948087219de9c5efa4828a2ee7e511b602d98d?s=96&d=mm&r=g","caption":"Busines Newswire"},"sameAs":["https:\/\/businesnewswire.com"],"url":"http:\/\/ipsnews.net\/business\/author\/busines-newswire\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"http:\/\/ipsnews.net\/business\/wp-json\/wp\/v2\/posts\/247066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/ipsnews.net\/business\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/ipsnews.net\/business\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/ipsnews.net\/business\/wp-json\/wp\/v2\/users\/344"}],"replies":[{"embeddable":true,"href":"http:\/\/ipsnews.net\/business\/wp-json\/wp\/v2\/comments?post=247066"}],"version-history":[{"count":1,"href":"http:\/\/ipsnews.net\/business\/wp-json\/wp\/v2\/posts\/247066\/revisions"}],"predecessor-version":[{"id":247067,"href":"http:\/\/ipsnews.net\/business\/wp-json\/wp\/v2\/posts\/247066\/revisions\/247067"}],"wp:attachment":[{"href":"http:\/\/ipsnews.net\/business\/wp-json\/wp\/v2\/media?parent=247066"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/ipsnews.net\/business\/wp-json\/wp\/v2\/categories?post=247066"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/ipsnews.net\/business\/wp-json\/wp\/v2\/tags?post=247066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}