What to ask before hiring a moving company?

Relocating usually means making many decisions in a short period of time, and as someone working in the moving industry, I understand how challenging it can be.

All of a sudden, you will have to think about many new and completely different tasks. From choosing the best packing supplies to selecting the perfect date for your move.

Many professional moving companies know that the most important moving questions are also the hardest ones. Regardless of your upcoming move, the most difficult question will probably be: How to choose and find the right moving company?


Step number 1: Searching for a moving company

Choosing the right moving company that will suit your needs the best will require some careful planning and searching.

We advise creating a detailed list of everything you would like your moving company to have. Credibility, affordable prices, excellent service, quality packing materials? Those are just some of the most important factors that you should definitely consider when searching for your perfect movers.

Let’s face it, moving is so much more than just packing boxes; it’s about packing your memories and part of your life. That’s why you should be extremely careful when hiring a moving company to assist you with your relocation.

After doing detailed research, you will probably find some moving companies that seem trustworthy and reliable. That’s when you should compare them and decide which one works best for you. Dont hesitate to call them and ask them the following questions:

1.   Are you properly licensed and certified?

This is one of the most crucial questions for anyone looking to move. You need to know that your most valuable belongings will be in safe hands. Every fully licensed and certified moving company needs to have: a USDOT number and MC number, as well as insurance and policy cover. As soon as you get in touch with a moving coordinator, ask this important moving question.

Also, please check the authority of the USDOT number and read the moving company’s reviews because they can speak a lot about the work and credibility of any professional moving company.


2.   Are you a brokerage company?

Another form of this question would be: Do you use third-party insurance?

Some moving companies offer this type of insurance; others don’t, but it’s always best to inform yourself and know information like this.

Third-party moving insurance can be purchased from an independent insurance company.

The cost of third-party insurance is not included in the basic move, and you will have to purchase it separately.

A brokerage company is the one that contacts buyers and sellers. If you decide to go with this type of insurance, the movers remain responsible for the amount of up to 60 cents per pound per article, and the insurance company will pay the rest.


3.   Do you have any hidden fees?

Undoubtedly, having a professional and experienced moving company to assist you with your move is helpful on so many levels. Still, the relocation always requires careful planning and coordination, especially when it comes to the price of your move.

Inflation and gas have never been more expensive, which can potentially complicate your moving plans, but those are some of the costs you can predicate. What happens if you encounter hidden costs?

As someone working for a moving company, I know that moving costs can spiral out of control easily, even when you are particularly cautious and careful with your money. Every move is unique, and sometimes you simply can not predict everything, no matter how hard you try.

That’s why it’s extremely important to be aware of moving companies that use lower moving estimates to lure customers and then charge additional fees later in the moving process.

Your right is to ask for the most accurate moving estimate and know everything about all possible hidden fees before you book a certain moving company.

4.   Do you charge for the protection of the items?

No matter how big or small your move, accidents sometimes simply happen. That’s why it’s essential to have moving insurance and quality packing materials that will properly protect all your items during transportation.

Moving insurance should be prioritized at the top of the list! I advise you to choose the most suitable moving insurance to protect your items during the move. Most reputable moving companies offer a moving protection plan. That means a moving company provides compensation for your belongings in case of loss or damage.

Protection plans are not insurance since moving companies are not allowed to sell moving insurance policies. However, protection plans have the same purpose: protect all your valuable items.

You should also ask to see a moving company’s proof of insurance. Every trustworthy and reliable moving company that is properly licensed will be able to provide you with one.


5.   Do you have experience with my specific type of move?

Every move tells a unique story. That’s why you should ask moving coordinators if they have experience handling your type of move. Whether long-distance or local, your moving company needs to help you with every aspect of your move.

Professional and expertly trained movers need to be ready to handle every aspect of your move, even if that involves some complications.


6.   What moving services do you offer?

Always make sure to ask about the moving services you need. That is the only way to find a moving company that perfectly suits your needs. Do you need some special packing assistance? Or do you have some valuable art that requires special care and packing?

Be precise with them when asking those questions, and remember to think about your needs and expectations. Only when we are all working together, a positive moving experience is guaranteed.


7.   Do you have a cancellation policy?

Some moving companies have strict canceling policies. A cancellation policy is a way to protect certain moving companies from losing money.

Life can be unpredictable, things dont always go according to plan, and sometimes people need to cancel their move. First, you will need to decide if it’s a real cancellation or if you will simply need to postpone your relocation. It can be a good idea to ask a moving coordinator what happens in both cases and will your money be refunded.


Keep calm and have the ultimate moving experience

Before you book any moving company, it’s good to know what questions you should ask moving coordinators. Write down those questions on a piece of paper and do detailed research on a moving company you plan to contact. Start with their website and check their moving services and customer reviews.

After that, give them a call! As someone who knows how challenging moving can be, I understand how important it is to have experienced movers and packers handle your move. With a bit of luck and an experienced moving coordinator, your move will be seamless!