Comm100 Takes Home Two Omnichannel Customer Service Software Awards

Vancouver, B.C., July28 2020— Within3months of launch, Comm100has received two top industry awards for itsnewomnichannel customer engagement platformin recognition of its ability to deliver “world–class customer experiences”.The two awards,Communications Solutions Products of the Yearby TMC andContact Center Technologyby CUSTOMER magazine,recognizeleadingtechnology that is advancing the customer serviceand communicationsindustries.

To meettoday’s digital-firstcustomer expectations,brands must be accessibleacross everykeydigitalcommunication channel, allowing customers to connect with them wherever and whenever they want. Handling numerouschannels,however,can cause blind spots as customers reach out on siloed channels; agents are unaware ofor unable to access related conversationsacrosschannels, resulting in inefficientand poor customer experiences.

Comm100 Omnichannel solvesthisby providing agents with a complete view of every customer’s conversation history across all channels, enhanced by an integrated contact management system. No matter the channel the customer chooses to connect on—live chat with voice and video, email, social media, SMS–the agent canbetter understand their issue and provide afaster andmore personalized service, without needing to ever switch between applications or ask the customer to repeat their query.

This platformalso featuresanintegrated knowledge base and AI-poweredchatbot to create the perfectblend of human agent, automated, andself-servecustomerengagement.

“Comm100 Omnichannel has been in development for more than two years”,explains Comm100 VP Marketing Jeff Epstein, “sowe’re extremely proudthat our platformhasbeenrecognized by the industrymediafor its innovation andability to improve the customer and agent experience.Omnichannelis theonlyway to serve today’s demanding customers, and we are excited to be leading the waywith a platform that makes it easy for brands in any industry to keep pace with rising expectations.”

Over 6500 organizations worldwide includingIBM,Rackspace,HomeTrust Bank,Stanford University, and Canadian Blood Services use Comm100 to scale service capacity while reducing cost per engagement and improving customer satisfaction.

About Comm100

Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. Organizations like Rackspace, HomeTrust Bank, and Canadian Blood Services use Comm100 toexceed customer expectations with service that closes the gap between question and answer. Visit https://www.comm100.com/to learn more.

Tags: customer experience, Customer Service, customer support, cx, omnichannel, omnichannel customer engagement, omnichannel customer support, omnichannel software